Terms and Conditions

L & A Elite Cleaning Terms and Conditions. Please take some time to read these. We want our customers to feel comfortable that they are getting the best service and support for themselves and those around them.


  1. Cleaning Services
  • The service will be for such cleaning duties as agreed between you and L & A Elite Cleaning at the time of booking.
  • All cleaning products and equipment required to service your property are provided by the L & A Elite Cleaning. If, at any time prior to, or during your service, a franchisee feels there is a safety issue, they can terminate the service at their discretion.
  • If you are the lucky winner of L & A Elite Cleaning Giveaway. You will be eligible for clean ONCE a Week for 52 weeks (1 Year). The cleaning service provided will include vacuuming, mopping, toilet cleaning, bathroom cleaning, oven cleaning and washing dishes. Giveaway clean must not exceed 6 hours. Giveaway winners cannot swap one service for another. For example if giveaway winner does not have tiles and mopping is not applicable in house the giveaway customer is not allowed to ask for another service instead.
  1. Customer Responsibilities
  • The customer will provide a safe working environment for the franchisee to perform the service. For example if giveaway winner leaves the dishes with any bacterial infection; fungus the provided L & A Elite Cleaning can cease the clean for the day until the customer solve this issue.
  • The customer will leave access unobstructed to those areas of the property requiring the service.
  • The customer will provide the franchisee access to all service utilities, including hot and cold water, electricity and rubbish bins, as required completing the service.
  • Prior to the commencement of the service the customer will inform the franchisee of any hazards, slippery surfaces, risks or dangers the customer is aware of.
  1. Payment terms
  • The customer agrees to pay at completion of service.
  • Payments can be made via cash, credit card, or direct deposit.
  • Direct deposit payment must be made prior to the next scheduled weekly or fortnightly service if the service is ongoing.
  • A 50% deposit is required at time of booking for an End of Lease or Move Out Clean.
  • Payment can be either made by cash, direct deposit or credit card with the balance to be paid on completion of the clean.
  • Direct debit is only available for regular cleaning services.
  1. Late Payment Fee
  • The customer agrees to pay in full, within 7 days of the invoice date.
  • The customer agrees to pay a late fee administration charge of $10 per day for each day after the 7-day period that payment is not received
  1. GST
  • Tax Invoices are available for all services carried out by L & A Elite Cleaning
  1. Quotations
  • L& A Elite Cleaning prides itself on accurate quotes. Whilst our online quote system will give you an estimate, we will always confirm the exact price of the clean before commencing the clean on the day.
  • If a service is requested outside of the original quote (e.g., addition of an oven or window clean) you will be informed of any extra cost before work commences.
  1. Changes to days or time of service
  • Any changes to the service originally agreed to between your L & A Elite Cleaning and the customer must be advised, and the price agreed on, prior to the service commencing.
  • If time allows, the L & A Elite Cleaning may agree to provide any additional services on that same day. Otherwise, a day and time that suits both can be agreed on. For the best outcome, please call/email a day or so ahead to make sure all your needs can be met.
  1. Changes to scope of services
  • Any changes to the service originally agreed to between the L & A Elite Cleaning and the customer must be advised, and the price agreed on, prior to the service commencing.
  1. Complaints
  • Customers must report dissatisfaction with the service provided, within 24 hours of completion of the service. L & A Elite Cleaning will endeavour to resolve the problem quickly and efficiently. L & A Elite Cleaning may, at its discretion, offer the customer either of the following:

    -A partial or full refund; or
    -Re-supply of the service without charge
  1. Your Details/Personal Information
  • L & A Elite Cleaning agrees not to share any information provided by the customer with any third party not directly involved in the provision of the service (unless required to do so by law).
  • Customers are NOT ALLOWED to take photos or videos of L & A Elite Cleaning staff without their permission. L & A Elite Cleaning respect customers so please respect our staff members
  • At no time intimidating, bullying, harassment of any forms is allowed. Please respect one another. IF any issues arise please contact L & A Elite Cleaning.
  1. No Locked in Contract
  • At L & A Elite Cleaning, we are only as good as our last clean. The customer is not locked into any contracts with regards to regular cleaning services. At any time, the customer feels our services are slipping; they should information L & A Elite Cleaning. L & A Elite Cleaning believe in good communication, so we can do everything in our power to keep the customer happy and relaxed when they walk into their home or office after a fresh L & A Elite Cleaning.