L & A Elite Cleaning Terms and Conditions. Please take some time to read these. We want our customers to feel comfortable that they are getting the best service and support for themselves and those around them.

1. Cleaning Services
•The service will be for such cleaning duties as agreed between you and L & A Elite Cleaning at the time of booking.
•All cleaning products and equipment required to service your property are provided by the L & A Elite Cleaning. If, at any time prior to, or during your service, a franchisee feels there is a safety issue, they can terminate the service at their discretion.
•If you are the lucky winner of L & A Elite Cleaning Giveaway. You will be eligible for clean ONCE a Week for 52 weeks (1 Year). The cleaning service provided will include vacuuming, mopping, toilet cleaning, bathroom cleaning, oven cleaning and washing dishes. Giveaway clean must not exceed 6 hours. Giveaway winners cannot swap one service for another. For example if giveaway winner does not have tiles and mopping is not applicable in house the giveaway customer is not allowed to ask for another service instead.

2. Customer Responsibilities
•The customer will provide a safe working environment for the franchisee to perform the service. For example if giveaway winner leaves the dishes with any bacterial infection; fungus the provided L & A Elite Cleaning can cease the clean for the day until the customer solve this issue.
•The customer will leave access unobstructed to those areas of the property requiring the service.
•The customer will provide the franchisee access to all service utilities, including hot and cold water, electricity and rubbish bins, as required completing the service.
•Prior to the commencement of the service the customer will inform the franchisee of any hazards, slippery surfaces, risks or dangers the customer is aware of.

3. Payment terms
•The customer agrees to pay at completion of service.
•Payments can be made via cash, credit card, or direct deposit.
•Direct deposit payment must be made prior to the next scheduled weekly or fortnightly service if the service is ongoing.
•A 50% deposit is required at time of booking for an End of Lease or Move Out Clean. •Payment can be either made by cash, direct deposit or credit card with the balance to be paid on completion of the clean.
•Direct debit is only available for regular cleaning services.

4. Late Payment Fee
•The customer agrees to pay in full, within 7 days of the invoice date.
•The customer agrees to pay a late fee administration charge of $10 per day for each day after the 7-day period that payment is not received

5. GST
•Tax Invoices are available for all services carried out by L & A Elite Cleaning

6. Quotations
•L& A Elite Cleaning prides itself on accurate quotes. Whilst our online quote system will give you an estimate, we will always confirm the exact price of the clean before commencing the clean on the day.
•If a service is requested outside of the original quote (e.g., addition of an oven or window clean) you will be informed of any extra cost before work commences.

7. Changes to days or time of service
•Any changes to the service originally agreed to between your L & A Elite Cleaning and the customer must be advised, and the price agreed on, prior to the service commencing.
•If time allows, the L & A Elite Cleaning may agree to provide any additional services on that same day. Otherwise, a day and time that suits both can be agreed on. For the best outcome, please call/email a day or so ahead to make sure all your needs can be met.

8. Changes to scope of services
•Any changes to the service originally agreed to between the L & A Elite Cleaning and the customer must be advised, and the price agreed on, prior to the service commencing.

9. Complaints
•Customers must report dissatisfaction with the service provided, within 24 hours of completion of the service. L & A Elite Cleaning will endeavour to resolve the problem quickly and efficiently. L & A Elite Cleaning may, at its discretion, offer the customer either of the following:
-A partial or full refund; or -Re-supply of the service without charge

10. Your Details/Personal Information
•L & A Elite Cleaning agrees not to share any information provided by the customer with any third party not directly involved in the provision of the service (unless required to do so by law).
•Customers are NOT ALLOWED to take photos or videos of L & A Elite Cleaning staff without their permission. L & A Elite Cleaning respect customers so please respect our staff members
•At no time intimidating, bullying, harassment of any forms is allowed. Please respect one another. IF any issues arise please contact L & A Elite Cleaning.

11. No Locked in Contract
• At L & A Elite Cleaning, we are only as good as our last clean. The customer is not locked into any contracts with regards to regular cleaning services. At any time, the customer feels our services are slipping; they should information L & A Elite Cleaning. L & A Elite Cleaning believe in good communication, so we can do everything in our power to keep the customer happy and relaxed when they walk into their home or office after a fresh L & A Elite Cleaning.

This excerpt is a privacy policy statement from L & A Elite Cleaning, outlining how we collect, use, and protects users Personal Information. Here’s a breakdown of the key points:

1. Consent and Authorization:
  • Users consent to the collection and use of their Personal Information by L & A Elite Cleaning.
  • Users are required to have any necessary authorizations to use the services, including the processing of Personal Information.
2. Information Collection:
  • L & A Elite Cleaning collects and uses information provided by users, including data obtained from their use of the services.
  • The collected information is used for internal purposes, such as development, enhancement, and improvement of services, as well as for advertising and marketing in accordance with the privacy policy.
3. Compliance with Privacy Laws:
  • The privacy policy is drafted in consideration of obligations under the Privacy Act 1988 (Cth), including the Australian Privacy Principles.
4. Open and Transparent Management:
  • The Privacy Policy is designed to fulfil the requirements of Australian Privacy Principle 1, which emphasizes open and transparent management of Personal Information.
5. User Responsibilities:
  • Users are encouraged to read the privacy policy carefully to understand how their Personal Information is collected, used, and protected.
  • Users who do not agree with any part of the privacy policy are advised to stop accessing the services.
6. Acknowledgment and Agreement:
  • By using the services, users acknowledge, consent, and agree to the collection, processing, and use of their information.
  • Information may be used by L & A Elite Cleaning or third parties under their direction and pursuant to confidentiality agreements for the improvement of services.
7. Notification of Changes:
  • Users are responsible for periodically reviewing changes made to the privacy policy.
  • L & A Elite Cleaning may modify or revise the policy at any time, and users agree to be bound by such modifications or revisions. It’s important for users to be aware of and understand the privacy policy, especially regarding how their Personal Information is handled by the website. If there are concerns or disagreements, users are advised to discontinue using the services.



  • By providing your email and phone number on our website, you may receive marketing material from us. This can include promotional offers, newsletters, and updates about new products or services. We may use the information you provide to contact you via email or phone, even if you haven’t submitted any forms. If you prefer not to receive marketing material from us, please inform us by sending an email to landaelitecleaning@gmail.com or by unsubscribing from our emails.
  • It’s important to note that while interacting with other users on the Forum or Interactive Area, any contact information you share and the messages you post are not private and can be viewed by any member or user of the website.
  • As stated, when accessing or using our services, certain information is automatically collected. This includes log information, such as your browser type and language, access times, pages viewed, your IP address, and the website you visited before navigating to our website. Additionally, we may collect device information, which encompasses details about the device you use to access our services, such as the hardware model, operating system and version, unique device identifier, phone number, International Mobile Equipment Identity (IMEI), and mobile network information.
  • We prioritize the security and privacy of our users’ data and handle it in accordance with applicable laws and regulations. The collected information is used to improve our services, enhance user experience, and ensure the proper functioning of our website.
  • Location Information: With your consent, we may collect information about the location of your device to facilitate your use of certain features of our Services, determine the speed at which your device is traveling, add location-based filters (such as local weather), and for any other purposes.



  • Users are required to engage in transactions with third parties through our website and share their Personal Information for seamless completion of the transaction. It is explicitly stated that our website will not be held accountable or involved in any privacy or security breaches that may occur. Any disputes arising from such breaches will be solely between the user and the third party, and our website will not be held liable or notified in such cases.
  • By utilizing our website, users acknowledge and agree to participate in transactions with third parties, necessitating the sharing of their Personal Information to facilitate a smooth transaction process.
  • We highly advise exercising caution and being vigilant when sharing your Personal Information with your transaction partner. It is strongly recommended not to disclose your bank and account details to anyone through our website or to individuals you have connected with via our website.
  • Please note that we do not collect credit card/debit card or other bank details on our website. For payment purposes, you will be redirected to sign in through the respective payment gateways integrated on our website, where the transaction will be securely completed. It is important to note that we do not store any bank-related information in our records, and our staff members do not have access to or handle this information.



  • Our policy strictly prohibits the sale or rental of your information, as well as the disclosure of your information in a manner inconsistent with this Privacy Policy, unless required by law or government regulation. We cooperate with law enforcement and other third parties to uphold laws related to intellectual property rights, fraud, and personal rights.
  • We do not share the personal information we collect about you with any third party for their own marketing purposes without your consent. We have contractual agreements with third parties that prevent them from sharing your Personal Information.
  • If you do not agree with our Privacy Policy or Terms of Service, please discontinue using our Service. Your continued use of the Service indicates your acceptance and agreement with our Privacy Policy and Terms of Use.
  • We have the authority, with your authorization, to disclose any information about you to law enforcement, government officials, or in connection with a lawsuit or any other third party if we, at our sole discretion, believe it is necessary or appropriate to investigate fraud, intellectual property infringement, or other illegal activities that may expose us or you to liability.



  • When using our website, users are consenting to engage in transactions with third parties and provide their Personal Information for the purpose of facilitating seamless transactions. It is important to understand that our website does not assume any responsibility or liability for any potential breaches of privacy or security that may occur during these transactions. Any disputes arising from such breaches will be the sole responsibility of the user and the third party involved, and our website will not be held accountable or notified in relation to such matters.


We acknowledge and respect that some users may prefer not to have their information shared. If you wish to opt out of information sharing, please contact us at landaelitecleaning@gmail.com, and we will promptly remove your information. When reaching out to us, please clearly state your request, providing your name, mailing address, email address, and phone number.
However, there are certain circumstances where we may still be obligated to share your personal information:

  • If we receive court orders or legal processes that require us to disclose information, or if we need to exercise our legal rights or defend against legal claims.
  • If we believe it is necessary to share information to investigate, prevent, or act against illegal activities, suspected fraud, potential threats to someone’s physical safety, violations of our Terms of Use, or as mandated by law.
  • If we believe it is necessary to restrict or prevent any user from using our Site, including instances of hacking or defacing any part of it.



In the event that you receive an unsolicited email that appears to be from us or one of our members, requesting personal data such as credit card details, login credentials, or passwords, or asking you to verify or confirm your account by clicking on a link, it is highly likely that the email has been sent by an individual attempting to unlawfully obtain your information, commonly known as a “phisher” or “spoofer.” It is important to note that we never request this type of information via email. Therefore, it is crucial that you do not provide any personal information or click on any links in such emails. If you encounter an email of this nature, please contact us using the contact details provided on our website.


Within the scope of this website, we retain the authority to suspend or terminate any account, as well as remove specific content from profiles or public domains, if it is determined to be in violation of our privacy policy. We kindly ask all users to respect the privacy and confidentiality concerns of others. The jurisdiction for any breaches or disputes will be determined in accordance with the terms of use outlined on the website.



We do not accept any reservation or any type of limited acceptance of our privacy policy. You expressly agree to each and every term and condition as stipulated in this policy without any exception whatsoever.



If you have any questions about this Privacy Policy, our practices relating to the website, or your dealings with us, please contact us at landaelitecleaning@gmail.com

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